Privacy Policy

1. Who we are

Brightline Systems ("Brightline," "we," "us," or "our") helps service businesses identify operational friction and build the systems that need to work better. This Privacy Policy explains how we collect, use, and protect information when you visit our website or work with us.

2. Information we collect

We collect information you provide directly to us, including:

• Contact details (name, business name, email address, phone number)
• Information you submit through forms, including the Business Snapshot, Check My Fit, Contact, and Diagnostic intake forms
• Account credentials if you create a Brightline portal account
• Payment information processed by our payment provider (we do not store full card numbers)
• Files, notes, and operational details shared during an engagement

We also collect limited technical information automatically, such as device type, browser, IP address, and basic usage analytics.

3. How we use information

• To respond to inquiries and evaluate fit
• To deliver Diagnostic, Recalibration, Momentum, and Advisory work
• To send transactional emails such as receipts, intakes, and reminders
• To improve our website and offerings
• To meet legal, accounting, and security obligations

4. How we share information

We do not sell your information. We share information only with trusted service providers that help us operate the business, including hosting, email delivery, payment processing, and analytics. These providers are bound by confidentiality and only use the information to provide services to Brightline.

5. Data security

We use reasonable administrative and technical safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to limit access to information to those who need it to do their work.

6. Data retention

We retain information for as long as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of personal information by contacting us.

7. Your choices

You may update or request deletion of your information, opt out of marketing emails using the unsubscribe link in any email, and request a copy of the personal information we hold about you.

8. Cookies

We use a small number of essential and analytics cookies to keep the site working and to understand how it is used. You can control cookies through your browser settings.

9. Children

Brightline's services are intended for businesses. We do not knowingly collect personal information from children under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision.

11. Contact us

Questions about this Privacy Policy? Email inquiry@brightlinebuilds.com.